RE-DESINGING PAYMENT GATEWAY APP
Research & UX Planning
Contribution
• Conducted an in-depth analysis of user flows, pain points, and roles to identify key improvement areas.
• Collaborated closely with product managers to deeply understand merchant operations and business needs.
• Reimagined the information architecture and user journey maps, enhancing usability and streamlining navigation.
Optimizing Navigation for a Clearer UX
Contribution
• Key actions streamlined
✓ Frequently used features, such as payments and transfers, were moved from the hamburger menu to the bottom navigation and home screen, allowing users to complete tasks faster.
• Decluttered the menu
✓ Settings, agreements, and account-related actions were relocated to the hamburger menu, keeping essential operations easily accessible while organizing secondary actions.
• Improved usability & efficiency
✓ This shift reduced friction in user flows, enabling a more intuitive experience with fewer taps to key functions.
Collaboration & Handoff
Contribution
• Delivered pixel-perfect, developer-ready design files for seamless implementation
• Designed comprehensive edge-case states and error handling scenarios to ensure a smooth user experience
• Worked closely with product teams, maintaining continuous alignment throughout the design and development process
Outcome
The new Sipay Business Panel offers a seamless and intuitive interface for managing financial transactions. Complex structures have been simplified, new fintech features have been effectively integrated, and the overall user experience has been significantly improved. The solution has been meticulously evaluated by internal QA teams to ensure functionality, usability, and reliability.